Shipping policy

Orders are typically processed within 1-2 business days after payment has been received.
During peak seasons or promotional periods, processing times may be slightly longer.
Orders placed before 1 PM (UK time) on business days will be dispatched the same day.*
Orders placed after 1 PM on Friday, weekends, or public holidays will be processed the next business day.*
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

*Processing times may take up to 3 business days during high-demand periods.

We offer Free Shipping on orders over £100
Standard Shipping (2-4 Working Days - Royal Mail 48 Tracked): £4.95
Express Shipping (Next Working Day - Royal Mail 24 Tracked): £9.95 (Orders must be placed before 1 PM for same-day dispatch)

International Shipping (DHL)

Please note: Shipping times are estimates and may vary due to external factors such as customs processing or weather delays.

We ship all orders using the Delivered Duty Paid (DDP) method. This means:

No Hidden Fees – The price you see at checkout is the final price you pay.
No Surprise Charges – All applicable duties, taxes, and customs fees are covered by us.
Seamless Delivery – Your order arrives without delays or extra payments required upon receipt.

With DDP shipping, you can shop confidently, knowing that the amount requested at checkout is the total cost—no extra charges, no surprises!

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor your order's status via the carrier's website.

Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you entered the wrong address, please contact us immediately at team@acidrunning.com. Address change is subjected to the status of your order.
Any additional charges due to an incorrect address will be the responsibility of the customer.
If you are not available for delivery, some couriers allow you to reschedule delivery or collect from a local pickup point.
If your parcel is returned to us because it wasn't collected or delivery was missed, we can resend it. Alternatively, we can issue a refund (minus the original shipping fee) if you no longer want the item. Please email us at team@acidrunning.comwith your preferred resolution.
If an order is returned to us due to an incorrect address or missed delivery, and you choose to cancel instead of reship, we will refund only the cost of the garments. Shipping fees (both outbound and return) are non-refundable.

If your order arrives damaged, please contact us within 5 days upon delivery. We will work with the carrier to resolve the issue and arrange a replacement or refund as quickly as possible.
Acid Running is not responsible for lost, stolen, or damaged packages. Please check the tracking information for your order and make sure to check your surrounding area and with your neighbors. If you’re unable to locate your parcel, please contact us so that we can start an investigation with the courier regarding your missing parcel. Depending on the courier, investigations can take up to 10 business days to conclude.

Please note that any orders that are missing/stolen must be reported within 28 days from shipment date. Any requests made outside of this timeframe have no guaranteed resolution.
Until a missing package has been returned to Acid Running or officially declared lost (which will be determined at our absolute discretion), we are unable to reship or refund the order.
We assess each report on a case-by-case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD) or if a "Safe Place/Leave with Neighbour/Delivered with Consignees Authority" request is made with our courier directly, we can’t guarantee a refund.

Thank you for shopping with us!

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